Booking conditions

KEY FACTS

Important: A booking can only be confirmed once the deposit has been paid (or the full amount if within 8 weeks of arrival).

Deposit
30% of rental cost is due at the time of booking.

Balance
The balance must be paid not less than 8 weeks prior to your arrival at the property. Bookings taken within 8 weeks of your arrival at the property must be paid in full at the time of booking.

Cancellation
If you need to cancel your booking the party leader must do so immediately by email to Select Villas as the representative of the Residence. Cancellation charges are as follows:
Cancellation up to 42 days before arrival: 30%.
Cancellation between 42 and 14 days before arrival: 90%
Less than 14 days before arrival: 100%

FULL BOOKING CONDITIONS

The properties within the Chateau de Salles are offered for holiday rental subject to confirmation by the management of the Residence du Chateau de Salles to the Renter. Select Villas will act on behalf of the Residence du Chateau de Salles.

Prices
As set down in the published price list, prices are quoted per week and per property type. They are quoted for the duration of the stay in the Residence from Saturday at 17:00 hours and the return of the keys on Saturday at 10:00 hours (except where a different rental period has been agreed in advance or with the agreement of the Reception of the Residence).
The prices mentioned include the rental of a property, water, electricity, heating, duvets, bed linen (but not bed-making), kitchen equipment, and cleaning equipment, but exclude the mandatory final cleaning, tourist tax, rental of towels and tea towels.
For economic, commercial, or tax reasons the prices may be modified. Should this be necessary the Renter shall be informed as soon as possible. The Renter has the option to cancel without expense, if the increase is 10% higher than the original price.

Payment
30% at the time of booking, with the remaining amount due eight weeks before the beginning of the stay at the Residence.

Tourist tax
The tourist tax is determined by the local municipality. The amount quoted in the price list is the amount known as at the date of publication of the price list and any changes made by the municipality after this shall be automatically recoverable from the Renter.

Security deposit
For every stay at the Residence, a deposit of between 300€ and 800 € (depending on the property type) shall be required on the arrival of the Renter. The deposit shall be returned within 15 days after departure by post, subject to any deduction being made for the costs of repairs, replacement or extra cleaning found to be required by checks of the property after departure. Due to the large number of arrivals and departures on the same day, and the short time period in which to carry out the checks, it is customary that the Renter authorises the Residence to carry out the departure checks on the Renter’s behalf. However, the Renter has the right to request the possibility of attending the check personally. In such case the Renter must make an appointment with the Reception of the Residence 48 hours before departure. Appointments shall be during the normal opening hours of the Reception. A charge of 15€ to 25€, depending on the type of property, shall be payable by the Renter for such appointments.

Booking contract
The reservation contract is between the seller (Residence) and the buyer (Renter).
If you need to cancel your booking the party leader must do so immediately by email to Select Villas as the representative of the Residence. Cancellation charges are as follows:
Cancellation up to 42 days before arrival: 30%.
Cancellation between 42 and 14 days before arrival: 90%
Less than 14 days before arrival: 100%

Cancellations due to government public health measures
Cancellation is free of charge up to one day prior to the start of the rental if any of the following applies:
Government measures prevent you from travelling to the property due to restrictions on (1) leaving your country or region of residence and/or (2) travelling to France or the region where the property is located.
Government measures impose a border closure between your country of residence and France.
Government measures require a quarantine period to be observed for travel to France or where the property is located.
You or a member of your party is (1) tested positive for the Covid 19 and/or (2) is required by government (or your doctor) measures to observe a period of quarantine.

Arrival and departure
Unless agreed otherwise in advance, the rental begins in the Residence on Saturday after 17:00 hours and ends on Saturday at 10:00 hours.

Occupation
Occupancy of any property may not exceed the published number of beds for that type. Children occupying a bed count in full. Non-compliance with this condition will subject the contract to immediate cancellation without compensation.

Inventory & Cleaning
All properties are cleaned prior to hand-over, well maintained and entrusted to you with furniture and equipment in accordance with the inventory list that will be provided to you. The Renter shall check this and notify any discrepancies or deficiencies to the Residence Reception within 48 hours of arrival, otherwise the Renter may be held responsible for any damage or missing items, and the related costs shall be invoiced to the Renter or withheld from the deposit.
It is possible to request in advance additional cleaning hours at the Residence Reception during your stay, so that you can enjoy your stay to the maximum. An hourly tariff of 20€ is payable for this service.

Pets
The Renter must enquire at the time of reservation about the possibility of having a dog in the property (extra charge 7.50€ per day and per dog).

Responsibility
The Residence de Tourisme does not have the responsibilities of a Hotel according to the articles 1952 and 1953 of the Code Civil.
The Residence is not responsible for cars or other property of the Renter.
Information from tourist offices and other organisations provided in the description and at the Residence Reception is provided for information purposes only and is not the responsibility of the Residence.

Disputes
All complaints or claims related to your stay must be notified to the Residence Reception. In case of dispute only the courts of Bordeaux are competent to hear the case.

Respect of the House Rules
For the convenience, comfort and enjoyment of all visitors, the Residence has certain House Rules. The signing of this contract implies agreement to respect and comply with these Rules. The House Rules are available in the property.
For the welfare of everyone on the Residence, we ask that you respect of the rules within the Residence, in particular:
The parking of cars on the specified parking places only.
The parking of trailers, boats, caravans and campers on the Residence is strictly prohibited.
Respect the speed limit: 10 km/h within the Residence.
Respect of the roads, paths, planted areas, and lawns.
Access to the tennis courts is through the Residence Reception after reservation and for up to an hour at the latest published rate.
Access to the squash court is through the Residence Reception after reservation and for up to 45 minutes at the latest published rate.
Respect the rights of others to quiet and privacy; no noise before 10:00 or after 22:00 within the Residence.
Your property is located in a 4 star Residence: it is strictly prohibited to hang washing on the balcony railings or in the windows. A drying rack is provided.
Do not move furniture (including garden furniture) or equipment between properties. Properties are owned by private persons and all the contents are their private property.
Dogs must be kept on a lead and are prohibited inside the fence of the pool.
With regard to the swimming pool:
Shoes may not be worn inside the fence. These must remain outside the fence where a rack is provided.
Inflatable mattresses, balloons, animals etc. are prohibited in the pool.
Property towels shall not be taken to the pool.
It is forbidden to take food and glass objects inside the fence

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