1. Who is responsible for managing my information?
The Select Villas website is owned and maintained by:
Select Villas Limited
Gillside,
Dent
Cumbria
LA10 5TE (“we” or “us”)
This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.
We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.
2. What information do we collect?
If you choose to make a booking through us or make an enquiry about a potential booking we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, date of birth, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.
If you choose to let your holiday accommodation with us we will collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let.
3. How do we use your information?
The information you provide may be used in a number of ways, for example:
1 To enable us to complete your booking (if you are booking a holiday with through us).
2 To enable us to advertise your holiday accommodation, transfer payments due to you if you are letting your holiday accommodation through us.
3 For statistical purposes when we evaluate our range of services.
4 To tell you about other products and services we think may be of interest to you (see below).
5. To manage customer service queries and to help us to provide details or information you may have requested.
4. On what legal basis will we process your information?
We will always process your personal information on lawful grounds and in particular on the grounds set out below.
Performance of a Contract
If you make a booking through us we will use the details that you give to provide that booking to you. This information is likely to include your name, date of birth, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.
If you let your holiday accommodation with us we will use the information collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let to perform our agreement with you.
If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking or our letting services.
Legitimate Interest
We want to give you the best possible customer experience whilst respecting your privacy. We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time.
We may use some of your personal information for statistical purposes when we evaluate our range of services.
If you book holiday accommodation through us will share your data with the owner (or their agent) of the property you have booked. This is on a need to know basis and primarily to enable them to meet your accommodation requirements.
Data privacy law allows this as part of our legitimate interest in understanding our customers, marketing our services to them and helping us to provide them with the highest levels of service.
Legal Obligation
We may also use and disclose your personal data for compliance purposes, as required by any legal or taxation authority and to the extent that we are required to do so by law or regulation.
5. Who will you share my information with?
In order to provide you with the products and services that we offer we may share your information with:
Owners (or their agents) of holiday accommodation (if you are making a booking).
Individuals who may be renting accommodation from you (if you are a holiday accommodation owner or their agent).
Credit/debit card companies.
We may also use and disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, to legal and taxation authorities, to prevent crime and in order to establish, exercise or defend our legal rights.
6. How do you manage my information?
We have taken all reasonable steps to have appropriate security measures in place to protect your information.
7. Updating Your Details?
If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, send an email to enquiries@selectvillas.co.uk. Alternatively, you can call 01686 689879.
8. How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.
9. Your rights
You have the right to ask us at any time:
To confirm whether we hold any of your personal data.
To send you a copy of any personal data that we hold about you.
To correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete.
To delete (to the extent possible) any of your personal data, where we are required by law to do so.
To stop processing your personal data, where we are required by law to do so.
To stop processing any of your personal data that we process on the basis of our legitimate interests.
To stop sending you marketing material.
Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent.
If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at:
Select Villas
Gillside
Dent
Cumbria
LA10 5TE
United Kingdom.
Or by email to enquiries@selectvillas.co.uk